FAQs

Have some questions? You can find some common answers below, or if you can’t find what you need, just send us an email. Our customer service team will be happy to help with any questions you may have. Please include your name, customer order number (if applicable) and question to info@niyacosmetics.com Our customer service team will do their best to answer as quick as possible, however do allow around 24-48 hours to receive a response.

How do I place and pay for my order?

Simply select your desired nail polish shades and add these to your basket. You can then pay using the following methods: Visa, Visa Debit, MasterCard, Solo, Maestro, American express and Maestro. You can also pay via PayPal.

How long will delivery take?

Once placed, all orders are processed within 24 hours. Please allow 3-5 working days for delivery in the UK. 5-10 working days for European destinations and 7 – 14 days for all other international countries. Do note that these timelines are guidelines and these can potentially arrive sooner.

How much does delivery cost?

Within the UK
If order is under £75 shipping is £3.99
If order is over £75 shipping is free.

Within Europe
If order is under £75, shipping is £19.99
If order is above £75, shipping is £10.99

Worldwide orders
Worldwide delivery £34.99

How can I get a refund or exchange if I ordered the wrong shade?

Due to hygiene reasons unfortunately we are unable to accept returns or issue refunds. For each shade we have showcased the colour in 4 different ways so that it is clear what the colours look like. Please choose your shades carefully. However do note that we cannot always guarantee the colours shown to be accurate due to the resolutions of screens and mobile phones. If you have received a faulty or damaged product please contact info@niyacosmetics.com.

Is 2 coats of nail polish Wudhu friendly?

Yes! This includes using our Mirror top/ base coat. Do remember to gently rub your nails for a few seconds after making your ablution to allow water permeability.

Is Niya vegan friendly?

Yes! Niya is also proudly Cruelty free too. For more information please read here.

Do you only deliver in the UK?

At the moment Yes! Although we are looking to expand.

What is the difference between Niya nail polishes and a nail polish found on the highstreet?

Niya is proudly 14 free! This means that the formulation of the polish does not contain the harmful and toxin ingredients that some high-street polishes may contain. For more information please read here.

Niya is also breathable which means it allows water and oxygen to penetrate the nail plate this is ultimately a better alternative to traditional nail polish.

How many days will the nail polish last without any chips?

With due care Niya nail polish will last approximately 7 days without chipping! Feel free to read our blog “7 easy hacks for chip free nails” to see how you can maintain your #niceniyanails